Chargebacks: How they work and why they matter for consumers and businesses

Chargeback is a process that allows consumers to request a refund for goods or services they have purchased. This mechanism protects the interests of customers and provides them with the opportunity to demand a refund in case of dissatisfaction with the quality of the product, its absence, or incorrect transaction. It is important to note that chargeback is also a protection tool for businesses, as it encourages companies to provide high-quality products and services, as well as maintain honest and transparent business practices. For consumers, chargebacks guarantee safety and trust in purchases, while for businesses, they serve as a tool for quality control and customer satisfaction, contributing to maintaining reputation and competitiveness in the market.